Customer care policy
Shipping & Returns
What to know about delivery, return requests, damage documentation, and when an approved replacement or refund is processed.
Last updated: July 1, 2026
Contact us first
Every request must be reviewed before an item is mailed back.
Record damage
Film the sealed parcel, opening, and contents in one clear video.
3–10 day processing
Approved refunds are processed by PerfumeGaga within 3 to 10 days.
Contact Support Before Returning Anything
Every return, replacement, or refund request must start with PerfumeGaga support. Do not mail a product back until our team has reviewed the request and provided return instructions.
Include your order number, the email address used at checkout, the reason for the request, and any photos or video that show the product and parcel condition. This helps us confirm eligibility and give you the correct next step.
Return Eligibility
A return must meet the requirements confirmed by our support team. Keep the product, box, labels, inserts, and shipping packaging together while your request is reviewed.
Do not dispose of or alter the product or packaging while the request is being reviewed. Sending an item without approval may delay the review and does not guarantee a refund.
Damaged Parcels or Products
Before opening the parcel, record a clear, continuous video showing the condition of the package, all sides of the box, the shipping label, seals, and any visible damage. Continue recording while you open the parcel and check every item and all included contents.
Send the video, supporting photos, and your order details to our support team. When the damage claim is verified and the requirements are fulfilled, PerfumeGaga will send a replacement.
Approved Return Shipping
PerfumeGaga pays the return-shipping cost when the return has been approved and all stated requirements are fulfilled. Our support team will provide the shipping instructions for an approved return.
Please do not purchase return postage or send a parcel to an address found elsewhere before receiving instructions from support.
Sale Items
Sale items are final sale and are not refundable.
Refund Processing
After a refund is approved, PerfumeGaga processes it within 3 to 10 days. Our support team will confirm the status of your request and any action required from you.
